27 March 2024

Parliament passes Labor’s designated complaints measure – consultations now open on further details


Joint media release with 
The Hon Julie Collins MP
Minister for Housing
Minister for Homelessness
Minister for Small Business

Yesterday the Parliament passed the Competition and Consumer Amendment (Fair Go for Consumers and Small Business) Bill 2024. This reform, which forms part of the Albanese Government’s Better Competition election commitment, establishes a designated complaints function within the Australian Competition and Consumer Commission (ACCC) from July 2024.

Today the Albanese Government releases the draft designated complaints determination. This sets out additional details including matters to be considered by the Minister when approving a designated complainant, matters relevant to decisions to take no further action and circumstances when the ACCC is not required to publish information.

Initially a maximum of three complainants will be designated, with each able to lodge one designated complaint every 12 months. This will ensure that the ACCC has sufficient resources to respond to designated complaints.

The function will be reviewed after two years of operation.

An application process for consumer and small business advocates interested in becoming a designated complainant is expected to open in May. Further information on the application process, including how to apply, will be made available on the Treasury website in due course.

Public consultation on the draft determination opens today and will close on Thursday 11 April 2024. Further information and a copy of the draft determination is available on the Treasury website.