The Minister for Financial Services & Regulation, Joe Hockey, today released the fourth edition of the Directory of Consumer Dispute Resolution Schemes and Complaint Handling Organisations.
"The directory is part of the Government's ongoing commitment to consumer sovereignty and to making sure consumers and business have the information they need to be effective participants in the marketplace," the Minister said.
The directory's release is part of the Governments celebration of National Consumer Day, which happens each year on the last Thursday in October.
"The directory continues to be a practical reference guide for individual consumers and organisations that advise consumers and small business.
"It includes contact details and background information on a wide range of dispute resolution schemes and complaint handling organisations, as well as State and Territory fair trading/consumer affairs agencies and industry associations."
The Directory can be obtained from the Treasury:
Phone: 02 6263 4000; Fax: 02 6263 2948
Email: publications@treasury.gov.au
Internet: www.treasury.gov.au/publications/pubs.asp