MATTHEW PANTELIS:
The practice of dynamic ticket pricing will be banned in Australia. This is where you go to buy a concert ticket and it might be advertised, let’s just call it $100. But then there’s all these hidden fees and charges that are added to it and suddenly $100 is, you know, two- three hundred dollars. I don’t know if that’s the best example, but it’s how it sort of works. Now, the price might be too low to start with in my example, but you do get the idea. So, you quoted a price, but it turns out that is not the finishing price. Stephen Jones, Assistant Treasurer, the government making moves to cancel this policy, this practice. Thank you for your time, Assistant Treasurer. The issue of dynamic ticket pricing, it is pretty widespread I imagine.
STEPHEN JONES:
It is pretty widespread, whether it’s concert tickets, whether it’s sporting events, tennis tickets, the Australian Open was a pretty famous example of that. Most recently, it’s become an increasing feature of it. So, our changes to the Australian Consumer Law, focusing on 3 issues in particular. One is dynamic pricing, which we’ve just been discussing. That’s when you go online, the price might be $150 a ticket, but there’s a surge in demand at the time you go online and all of a sudden you find yourself paying $300 for a ticket. That’s one practice.
The second one is drip pricing, and that’s when they advertise a charge which a ticket price or a charge for a particular product. It might be $100. You’re finding your way through the transaction and screen by screen, form by form, another price gets added on, another fee gets added on, another fee gets added on, and all of a sudden you see a massive inflation in the price. It’s called drip pricing and it’s going to stop.
And then the third one is what we call subscription traps. Your listeners would be familiar with this. It’s where you subscribe to a streaming service or a gym, and it’s really easy to subscribe and almost impossible to unsubscribe. So, there are 3 things which are clearly ripping Australian consumers off, and the government is going to introduce new laws to crack down on these behaviours.
PANTELIS:
You wonder why this hasn’t been done before, frankly. I mean, it is – it’s just a rip‑off.
JONES:
It is a rip‑off. And our government – the Albanese government – is focusing on a raft of changes to Australian consumer and financial services law and other practices. You would have heard us talking about the need to knock these surcharges on the head for using your debit card to access your own money at a coffee shop, or a restaurant, or wherever you’re shopping, and in a range of other areas. I’m doing a lot of work on scams as well. Basically, what we need to do is ensure that Australians are better protected and have more rights and ensure that we can drag the Australian Consumer Law into the 21st century.
PANTELIS:
What about the marketing pushes that you get around the place where they say, if you don’t get your ticket now, you’re going to miss out? Reality is they’ve got thousands.
JONES:
Yeah. These are creating a false sense of scarcity and there might be a clicking clock on the screen that you’re shopping on, or they might flash up and say, only one left to go. And 5 people are inquiring about this product. In reality, there’s no shortage. It’s just trying to get you to rush in to make a purchase and trying to get you to suspend all the normal caution that you might have or stop you shopping around for a better deal. They’re sharp practices that really are on the edge of misleading and deceptive conduct, which is already outlawed under Australian Consumer Law. But we’re going to make sure that these sort of very specific practices are banned.
PANTELIS:
Yeah, all right. You mentioned scams. Any hope for people getting their money back if they’re scammed in the future?
JONES:
Yes, there will be. Under the current arrangements, there’s no clear obligations on either the banks, the telecommunications companies, or the social media platforms if people get scammed by using their service. I’m introducing laws in a few weeks time which will create clear obligations and clear avenues for addressing compensation if the banks, the telcos and the social media companies don’t meet those obligations. So, a major uplift in the law in this area and new channels for compensation, fines, and penalties as well.
PANTELIS:
All right, while I have you, Stephen Jones, Assistant Treasurer – the Prime Minister, buying a $4 million house on a clifftop in NSW. Is that a good look given many Australians can’t afford a $500,000 house at the moment? In fact, they don’t exist anymore.
JONES:
Yeah, look, I won’t comment on whether it’s a good look or not. It’s a private matter that PM and Jodie, his fiancée, getting married next year, and I understand they’ve sold a couple of properties that they own separately and are buying one jointly. But I got to say, the housing policy that I’m focused on is how we build more homes for everyday Australians, how we make it easier for them to get into the housing market, and how we help renters as well. And we’ve got bills before the Senate at the moment. They’re being blocked by the far left and by the Coalition on this, and we’ve just got to get them through parliament. This is the stuff that’s going to make a difference to ordinary Australians.
PANTELIS:
Do you think, too, it sends the wrong message on climate change? Buying a house on a clifftop where erosion can occur, all of that. I mean, the PM doesn’t seem to mind.
JONES:
Well, I think it’s my understanding in the photo I saw it was on top of the cliff, not down on the beach. So, I’m not sure that that’s the concern. I come from a coastal area. I’ve got to say we’re all pretty –
PANTELIS:
Well, you’d know there’s erosion.
JONES:
– switched on about the issue of erosion. But like I said, I want to focus on our policies to build more houses, because the biggest problem we have in Australia at the moment is there are not enough houses for the people who are living here. So, more units, more houses, and we’ve got to get it done quickly.
PANTELIS:
Appreciate your time. Thank you.
JONES:
Good to be with you.
PANTELIS:
Stephen Jones, who is the Assistant Treasurer.